Consistency in Customer Service

In this lesson, Adam J Walker takes you through his 12 stage process to help you and your team achieve more consistent customer service.

Charlie Wright: Avoiding Hardware Problems

Computer and hardware problems can impact on productivity and profit margin. In this lesson Charlie shows you how you can invest wisely in technology to increase team productivity and save your business time and money.

Chapter 3 - More Advice for a Tough Market

In the concluding chapter of “Actions for a Tough Marketplace”, Richard explains ways to identify your best customers and how to engage with them.

Digital Marketing Initiatives from Top Agents

In this Web Review, Peter shows you what the most successful agents are doing to ensure their website and digital media offering not only entices customers but also highlights their authority, knowledge, brand and listings in the most effective way.

Module 2, Four Major Opportunities of Today's Market - Richard Rawlings

In chapters one and two of a three part session, Richard looks at the conditions of the market TODAY and shows you how going back to basics will help you identify 4 main opportunities to take your business to ever greater heights.

Compliance Part 2

Mark Hayward, compliance expert for the estate agency industry brings you the second of his lessons on Compliance. He will show you why the systems and processes you put in place are vital to the longevity and well-being of your business and how keeping accurate records will ensure you’re not going to leave yourself, your team and your business vulnerable should a complaint be made.

Four Major Opportunities of Today’s Market

In the first of a three part session, Richard Rawlings looks at the conditions of the market TODAY and shows you how to utilise 4 main opportunities to take your business to ever greater heights.

Saying Thank You

Customer loyalty is precious these days. You have to earn it and keep it! Clare Fletcher talks about how to develop a whole new, long-term approach to customer relations helping you retain customer loyalty and ensure repeat business in this lesson.

Jam

To generate new business do you go for quick fix solutions or are you more forward thinking? Peter shows how you can implement a CRM programme that will enable you to build customer and brand allegiance with the result that you will generate business over much longer periods in this lesson.

Time For Change

Are you still offering clients the same service you were during the boom times or have you adjusted your offering to stay ahead of the game? Julian O'Dell will show you why simply doing the same things more won’t necessarily work and identify new ways you can boost your business with efficient and proven methods in this lesson.